CartLock Maintenance

If you need to place a service call, please call our 24 hour toll-free Customer Service Hotline at 888.808.9433 and select Option #1. Between the hours of 5 p.m. PST and 7:30 a.m. PST, select Option #5 to activate our emergency dispatch service.

In order to ensure that the mechanisms are operating at peak performance, we recommend that you implement the following standard practices.

VISUALLY INSPECT THE CARTLOCK COIN LOCKING MECHANISMS EACH DAY

Visually inspect every CartLock mechanism each day. Look for signs of tampering, improper coin insertion or abnormal characteristics that could possibly prevent your customer from accessibility of the cart. If you notice one of these things, notify the store manager or contact person.

ROTATE YOUR CART INVENTORY

Whenever possible, rotate your inventory of shopping carts. This will ensure that your CartLocks will undergo consistent usage and reduce the need for replacement.

LOCK CARTS LEFT OUTSIDE AT CLOSING TIME

At the close of your business day, we recommend that carts left outside be secured together with the locking chain.

PERFORM REGULAR MAINTENANCE

In order to continue to provide your customers with the best possible shopping experience, it is important to make sure that your customers remain aware of the product's presence and function. Gatekeeper recommends performing periodic checks to make sure cart signs, and any parking lot signs are still in place, kept clean, and are clearly visible to customers.