Wireless Maintenance
If you need to place a service call, please call our 24 hour toll-free Customer Service Hotline at 888.808.9433 and select Option #1. Between the hours of 5 p.m. PST and 7:30 a.m. PST, select Option #5 to activate our emergency dispatch service.
In order to ensure that the system is operating at peak performance, we recommend that you implement the following standard practices.
TEST THE SYSTEM EACH DAY
We recommend testing the locking signal at the opening of each day. To check the locking signal, take a CartKey and a shopping cart into the locking boundary area.
1. Roll the shopping cart to the locking zone in the boundary area. The Gatekeeper System wheel on the shopping cart should lock.
2. Hold the CartKey 18" to 48" away from the Gatekeeper System wheel, point the CartKey at the Gatekeeper System wheel and depress the unlock button. The Gatekeeper System wheel should roll freely again.
3. Move to any other boundary locations and repeat steps 1 and 2.
4. If during any step The Gatekeeper Systems' wheel does not lock, repeat steps 1 and 2. If the problem continues after three attempts, immediately notify either the store contact person or the store manager.
TIP: HOW TO RESET A GATEKEEPER SYSTEMS' WHEEL
If the Gatekeeper Systems' wheel does not unlock after depressing the "Unlock" button on the CartKey, you can reset the Gatekeeper Systems' wheel by performing the following steps:
1. Hold the CartKey 18-inches to 48-inches away from the Gatekeeper Systems' wheel. For best results, angle the bottom of the CartKey so it is oriented towards the Gatekeeper Systems' wheel.
2. Point the CartKey at the Gatekeeper System wheel and depress the "Lock" button. This will reset the Gatekeeper System wheel to accept the unlock signal.
3. Next, depress the "Unlock" button. This should unlock the Gatekeeper Systems' wheel. If this fails, notify the store manager or contact person.
RETRIEVE LOCKED CARTS REGULARLY
Throughout the day and particularly toward the close of business, carts that may have been left at the locking boundary should be retrieved from the locking zone and brought to a cart corral or other collection area.
TAKE A WEEKLY CART COUNT
A cart count should be conducted at least once a week. Monitoring the total number of carts available on a regular basis makes it easier to gauge the success of the system as well as identify any potential problems. A Cart Containment Log is available in the Gatekeeper Systems' User Manual. If your store utilizes a cart retrieval service, closely monitor your retrieval numbers and ensure that only carts with Gatekeeper Systems' wheels are being delivered to your store and that those carts belong to your store.
ROTATE YOUR CART INVENTORY
Whenever possible, rotate your inventory of shopping carts. This will ensure that your Gatekeeper Systems' wheels will undergo consistent usage and reduce the need for servicing.
LOCK CARTS LEFT OUTSIDE AT CLOSING TIME
At the close of your business day, we recommend that any carts left outside be secured with a locked chain. In the event that a chain-locking procedure cannot be implemented, carts can be nested and locked using a CartKey. Do not forget to unlock carts with a CartKey before opening the next day.
PERFORM PERIODIC VISUAL INSPECTIONS OF THE PERIMETER BOUNDARY
We recommend periodically surveying the locking boundaries to identify any damaged areas or the presence of any potentially damaging activity or objects. If your application is in a parking lot, make sure to look for potholes or other parking lot degradation that may require maintenance.
PERFORM REGULAR MAINTENANCE
In order to continue to provide your customers with the best possible shopping experience, it is important to make sure that your customers remain aware of the system's presence and function. Gatekeeper recommends performing periodic checks to make sure cart signs, parking lot signs, and perimeter boundary stripes are still in place, kept clean, and are clearly visible to customers. If you need to replace any signage, replacement signs are available for purchase from Gatekeeper Systems.
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